FAQs

What brand of products do you use? We use mainly RainBird products for sprinkler heads, valves, etc. We have found that they are the most efficient, long-lasting, and best quality products available.
Do you offer any warranties? All RainBird products come with a 5 year parts and labor warranty. We honor all manufacturer warranties.
Are refunds available on pre-paid packages? Unfortunately, once a service has been started under a pre-paid contract, we are not able to offer any type of refund. Also, services are only valid during the specific service year of purchase. If you move during the service period, you may transfer the remaining services on your contract to your new residence (as long as it remains within our service area) or you may gift the rest of your contract to the new homeowner. If a service has not been started, refunds are available if requested within 14 days of contract payment.
What is a service call and what is included in a service call? A service call is a request for an appointment to repair or make changes to irrigation system (i.e. adjust controller settings, move heads, replace heads, troubleshoot wiring issues, etc.). A service call is $75 and includes the first 30 minutes on site. Labor after the first 30 minutes is billed in 15 minute increments. Any and all parts used are a separate cost and are billed accordingly.
When are payments due? Payment for all services are due 30 days from the date of the service appointment. You will receive the amount due at the time of your appointment and you are responsible for ensuring that payment is made within 30 days. You will receive an emailed copy of your invoice. We take payment in a variety of forms to make it most convenient for you. Late payments may result in overdue fees, voided warranties, and/or a collections filing.
Can you make a payment online? Yes! When you receive your emailed invoice there will be a link to pay your invoice online.
Does someone need to be home for a residential appointment? Yes, it is requested that someone be available for all irrigation appointments, including turn ons and winterizations. Our technician needs to have access to turn on/off water to the irrigation system (typically in basement), inspect the shut off valve, and have access to the controller. It is also important for you to be available to our technician so that they can show you any repair issues/concerns, discuss recommendations, show you the system, and answer any questions you may have. In special circumstances, other arrangements can be made if necessary.
Can I turn my own system on? It is not recommended. A service call later in the year costs more than the amount to turn on your system. Our techs can find and fix any problems when we are out to turn the system on. We properly set up the controller to optimize water savings and thoroughly run through the entire system. We also check for leaks and additional ways to save you water.
Can you schedule on Saturdays or evenings? Yes. Evening appointments are available upon request. Also during the peak of turn on and winterization season we offer Saturday appointments. Service technicians are typically available between 9 a.m.-2 p.m. Priority is given to customers who have purchased a package for the season.
Does GTI automatically test my backflow at turn on? Backflows are tested by request only and is not automatically done unless it has been pre-paid. Backflows are tested on certain days based upon technician availability, due dates, and location. For additional questions regarding backflows please see our Backflow Testing FAQ page.
Will I get a copy of the services performed during my appointment? We are currently using paperless system. All information regarding the work completed during an appointment as well as the cost will be available electronically with your invoice. This will be emailed to you at the completion of your appointment. Hard copies can be available upon request.